Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout. Standard delivery usually takes 3–7 business days, while express options may arrive sooner. You will receive a tracking link once your order has been shipped.
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1. How do I change my shipping address?
If you need to update your shipping address, please contact our customer support team as soon as possible after placing your order. We can modify the delivery address only if your order has not yet been processed or dispatched.
To request an address change, provide:
- Your Order Number
- Your Full Name
- Your Current Shipping Address
- Your New Shipping Address
Once your request is received, our team will confirm whether the change has been successfully applied. If your order has already been shipped, we may not be able to update the address, and additional charges from the shipping carrier may apply.
Once your order has been shipped, a tracking number will be sent to your email. You can use this link to monitor your order status in real timegentrify aesthetic.
We accept a variety of secure payment methods, including debit/credit cards, bank transfers, and trusted online payment platforms. All transactions are encrypted for your security
we do not charge sales tax
yes we ship to the various countries
We always strive to ship your order in as few packages as possible. However, depending on product availability, warehouse location, item size, or supplier, your order may be delivered in multiple packages.
If your order is split into separate shipments:
- You will receive a tracking number for each package, where applicable.
- Packages may arrive on different dates.
- You will not be charged any additional shipping fees beyond what was agreed upon at checkout.
If you have received only part of your order, please don’t worry—your remaining items are likely still in transit. You can check your order status using the provided tracking information or contact our customer support team with your order number for an update.
Our goal is to ensure every item reaches you safely and as quickly as possible
If you need to swap an item
Returns and Exchanges
If you received an item that is different from what you ordered, we’re here to make it right.
Here’s what to do:
- Contact our customer support team as soon as possible after receiving your order.
- Provide your order number and a brief description of the issue.
- Attach clear photos of the item you received, including the packaging and any labels, to help us verify the mistake.
Once we review your request, we will:
- Arrange for the correct item to be sent to you, or
- Offer a replacement, exchange, or refund, depending on the situation and product availability.
To ensure a smooth resolution, please keep the item in its original condition and packaging until we provide further instructions.
At Lucicarsorders.com, we are committed to delivering the right products and providing exceptional customer service. If you need assistance, our support team is always ready to help.
My order arrived damaged. What should I do?
We’re sorry to hear that your order arrived damaged. At Lucicarsorders.com, we are committed to ensuring every customer receives their items in excellent condition.
If your order arrives damaged:
- Contact our customer support team within 48 hours of delivery.
- Provide your order number and clear photos of the damaged item, its packaging, and the shipping label.
- Do not dispose of the item or packaging until your claim has been reviewed.
Once we verify the issue, we will arrange an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances.
Once your return request has been approved, our customer support team will provide you with the correct return address and detailed shipping instructions.
Please do not send items back without prior authorization, as unauthorized returns may experience delays or may not be eligible for processing.
To ensure a smooth return process:
- Include your order number inside the package.
- Use secure packaging to prevent damage during transit.
- Keep your shipping receipt and tracking information until your return has been processed.
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If you notice that you’ve entered the wrong shipping address, please contact our customer support team immediately.
If your order has not yet been processed or shipped, we will do our best to update the address at no additional cost.
If the order has already been dispatched, we may not be able to make changes, and any additional shipping or redelivery fees required by the carrier may be the customer’s responsibility.
To help us process your request quickly, please provide:
- Your order number
- Your full name
- The incorrect shipping address
- The correct shipping address
Yes, order changes or cancellations may be possible before your order enters processing or shipping.
To request a change or cancellation:
- Contact our customer support team as soon as possible.
- Include your order number and the details of the requested change.
If your order has already been processed or shipped, we may be unable to cancel it. In such cases, you may still be eligible for a return or exchange according to our Returns Policy.
We recommend contacting us immediately, as early requests have the highest chance of being accommodated.
Pre-order availability depends on the product and upcoming inventory schedule.
If a sold-out item is available for pre-order, a “Pre-Order” option will appear on the product page along with an estimated shipping or restocking date.
If no pre-order option is available, we recommend:
- Checking the product page regularly for restocks.
- Signing up for back-in-stock notifications (where available).
- Contacting our customer support team for information about expected availability or alternative products.
We work hard to restock popular items as quickly as possible and appreciate your patience and continued support.